Assistant Manager

Summary

All staff must be willing to fill in at other positions when necessary to ensure our Lodge operates perfectly during busy or difficult times. The Assistant Manager will be responsible for the helping the GM in the creation, management, direction and operation of the lodge. The AM will need to work closely with the GM and Maintenance Manger to ensure all company goals are met. The AM will be responsible for all operational concerns when the GM is not available and ensure that the GM is kept informed of all business issues. This position is also responsible for overseeing all separate revenue centres. It is a hands-on, in the trenches position that requires a full personal commitment. The job will require a person who is diverse in his/her abilities to step in and out of daily operations and ensure that all staff are properly trained and motivated. A dynamic leader, the AM, will put forward ideas to create and maintain an exciting environment and continually strive to exceed our guest and staff’s expectations, and provide the finest vacation experience possible.

Duties & Responsibilities

• Help create all sales, marketing and advertising programs, including short and long range planning and budgeting.
• Work closely with GM to ensure a perfect accommodation product and keep all employees highly motivated.
• Help create all employee job descriptions, duty lists and training programs.
• Find ways to continually beat budgets!
• Represent Kicking Horse Mountain Lodge to all sponsors, media and business associates in a professional and ethical manner.
• Oversee all cash flow operations, banking and coordinate all accounting with home office and Night Auditor.
• Hire, train, coach and retain a successful & enthusiastic team of employees.
• Ensure all company policies and goals are adhered to.
• A champion of employee relations (evaluations, counselling, corrective action, wage plans).
• Ensure all emergency procedures and safety programs are followed to the letter.
• Report on and evaluate successes and shortfalls at the end of each season.
• Help develop new business, customer activity programs and event opportunities for the lodge.  Including research and evaluation of projects through analyzing the start up costs and revenue possibilities.
• A strong emphasis on fostering exceptional community relations and supporting local sales initiatives.
• Help organize and operate an in-house retail location specializing in our logo clothing and souvenirs.

Qualifications

• Previous Resort management experience
• Comprehensive knowledge of the tourism industry and all procedures that are necessary to exceed customer expectations.
• Extensive customer service and employee relations’ experience.
• University/College or equivalent diploma
• Previous Cash Handling and accounting experience
• Previous activity and event management experience

Essential Skills

• Highly self-motivated, willing to commit to 24/7 job demands
• Team oriented with a desire to make a this the best Lodge in the world
• Guest / Employee conflict resolution skills.
• Driven to exceed customer and ownership expectations
• Excellent customer service skills training experience
• Creative and detail oriented
• Strong business and finance acumen
• Exceptional Communication Skills
• Strong Computer Skills: Windows, Word, Excel, Room Master

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