Night Auditor

Summary

All staff must be willing to fill in at other positions when necessary to ensure our Lodge operates perfectly during busy or difficult times. This is position will require a high level of accounting, computer and customer service skills. The Night Auditor will be responsible for all book keeping and data entry for our accounting programs and working with our main office to ensure all accounting issues are dealt with. The NA will also enter all changes and new data to our website. The NA will ensure all guests know their quoted rates and pay their bills before leaving. The NA will need to work closely with the GM and Maintenance Manger to ensure all company goals are met. The NA will ensure that the GM is kept informed of all business issues. It is a hands-on, in the trenches position that requires a full personal commitment. The job will require a person who is diverse in his/her customer service abilities and ensure that all staff is properly trained and motivated. The NA will have great knowledge of local programs and activities and work to give our guests an experience of a lifetime.

The NA will put forward ideas to create and maintain an exciting environment and continually strive to exceed our guest and staff’s expectations, and provide the finest vacation experience possible.

Duties & Responsibilities

• Ensure all guests have experienced excellent customer service and leave our Lodge happy.
• Work with our accounting systems to ensure all data is properly recorded and our accounts are in order.
• Work closely with GM to ensure a perfect accommodation product and keep all employees highly motivated.
• Maintain and update website as needed.
• Prepare daily ledgers, post payments, balance receivables, monitor invoicing, post payments and other accounting related duties.
• Ensure reservation and booking systems are operating perfectly.
• Find ways to continually beat budgets!
• Represent Kicking Horse Mountain Lodge to all sponsors, media and business associates in a professional and ethical manner.
• Ensure all guests receive and pay the appropriate bills.
• Train, coach and retain a successful & enthusiastic team of employees.
• Ensure all company policies and goals are adhered to.
• A champion of guest relations you must have great guest conflict resolution skills.
• Ensure all emergency procedures and safety programs are followed to the letter.
• Report on and evaluate successes and shortfalls at the end of each season.

Qualifications

• Previous accounting/book keeping, office procedure and Guest Service experience.
• Excellent computer skills-Excel, Word, Acc Pac, Room Master, etc.
• Comprehensive knowledge of the tourism industry and all procedures that is necessary to exceed customer expectations.
• Customer service and hotel operation experience and asset.
• Excellent communication and interpersonal skills.
• Previous Cash Handling and solid accounting experience.

Essential Skills

• Highly self-motivated, willing to commit a demanding job.

• Team oriented with a desire to make this the best Lodge in the world.
• Guest / Employee conflict resolution skills.
• Driven to exceed customer and ownership expectations.
• Excellent customer service skills training experience.
• Creative and detail oriented.  

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